• At Paulinealicepatterns.com we work to guarantee optimal delivery of your order, managing shipments as quickly as possible.
  • The delivery times indicated on this page are approximate and may vary.
  • Shipping costs are subject to the type and volume of the fabric. Paulinealicepatterns.com reserves the right to inform the client about changes in their transport conditions if necessary.
  • The shipping rate varies according to the area where the product is destined.
  • As soon as your order leaves our warehouses, we will provide you with tracking and delivery information if available.

Delivery times

Printed patterns:

We try to dispatch printed patterns within 3 working days, after reception of the transaction. Patterns are sent by Correos (spanish national mail) with the international mail service (no tracking).

Here are the shipping rates:

Europe

SPAIN
Weight <500 gr 500 - 1000 gr 1000 - 2000 gr 2000 - 3000 gr 3000 - 5000 gr > 5000 gr
CORREOS no tracking, up to 2000 gr 2 € 2 € 2 € 10 € 10 € 15 €
SEUR home delivery with tracking 4 € 4 € 4 € 4 € 5 € 7 €

FRANCE (METROPOLITAN), BELGIUM, LUXEMBURG
Weight <500 gr 500 - 1000 gr 1000 - 2000 gr 2000 - 3000 gr 3000 - 5000 gr > 5000 gr
CORREOS no tracking, up to 2000 gr 5 € 9 € 15 €
SEUR home delivery with tracking 10 € 10 € 12 € 12 € 14 € 16 €

PORTUGAL
Weight <500 gr 500 - 1000 gr 1000 - 2000 gr 2000 - 3000 gr 3000 - 5000 gr > 5000 gr
CORREOS no tracking, up to 2000 gr 5 € 9 € 15 €
SEUR home delivery with tracking 10 € 10 € 12 € 12 € 14 € 16 €

GERMANY, AUSTRIA, NETHERLAND, DENMARK, CZECH REPUBLIC, HUNGARY, IRELAND, SLOVENIA, SLOVAQUIA, ITALY, POLAND, UNITED KINGDOM
Weight <500 gr 500 - 1000 gr 1000 - 2000 gr 2000 - 3000 gr 3000 - 5000 gr > 5000 gr
CORREOS no tracking, up to 2000 gr 5 € 9 € 15 €
SEUR home delivery with tracking 10 € 10 € 12 € 12 € 14 € 16 €

RUMANIA, LETONIA, LITUANIA, CROACIA, SUECIA, GRECIA, FINLANDIA, SUIZA, BULGARIA, NORWAY
Weight <500 gr 500 - 1000 gr 1000 - 2000 gr 2000 - 3000 gr 3000 - 5000 gr > 5000 gr
CORREOS no tracking, up to 2000 gr 5 € 9 € 15 €
SEUR home delivery with tracking 20 € 20 € 24 € 24 € 28 € 32 €

Other

USA, CANADA, AUSTRALIA, JAPAN, NEW ZEALAND, SINGAPOR, DOMTOM (Martinique, Antilles, Guadeloupe, Guyanne, La Réunion, Mayotte, Nouvelle-Calédonie)
Weight <500 gr 500 - 1000 gr 1000 - 2000 gr 2000 - 3000 gr 3000 - 5000 gr > 5000 gr
CORREOS no tracking, up to 2000 gr 7 € 15 € 30 €
SEUR home delivery with tracking 20 € 25 € 40 € 54 € 76 € 90 €

Here are delivery times:

SpainEuropeRest of the world
48/72h 3/5 day 2/3 weeks

Please note that if your country imposes customs duties, import tax or other fees at the border, these are your responsibility. Contact your customs office for more information.

For wholesale orders, please contact us at info@paulinealice.com.

PDF digital patterns:

Your PDF patterns will be available in your account page for as long as you want. You will also find a link to the download page in the order confirmation email.
Clic on the downloadable file and save it on your computer. Open the files with Adobe PDF Reader (it's free, you can download it here) and print in REAL SIZE (no scaling, 100%, full scale...). And tape the pages together. So easy! 

Returns:

Printed patterns:

Returns are accepted on unopened, unused items within 30 days of receipt. We do not accept returns on used items. If your return is a result of an error on our part, we will issue a refund for shipping as well as the cost of the item. Otherwise, shipping is nonrefundable. Refunds are given as store credit that can be used for anything in our shop. 
Please contact us before sending back any returns.

Returns should be packaged carefully and mailed to: 

Pauline Alice
Av. Maestro Rodrigo, 105, 2-37
46015 Valencia
Spain

Once we receive the return, you will be notified by email when your credit is available.

Digital patterns:

We cannot issue refunds or exchanges for digital products. All sales are final.

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